How to Fix MBWhatsApp Backup Restore Issues
Many MBWhatsApp users face problems when trying to restore chats, such as “Backup not found”, “Restore failed”, or being stuck at restoring. Don’t worry most of these issues are easy to fix if you follow the right steps.
This guide explains why MBWhatsApp backup restore fails and provides step-by-step solutions to fix it safely.
Why MBWhatsApp Backup Restore Fails
Common reasons include:
- Backup file not in the correct folder
- Storage permissions not granted
- Using a different phone number
- Corrupted or incomplete backup
- Android version restrictions
- Installing MBWhatsApp without uninstalling official WhatsApp properly
- Backup created in official WhatsApp but not recognized by MBWhatsApp
Step 1: Check Backup Folder Location
MBWhatsApp can only restore backups from local storage, not Google Drive.
What to do:
- Open File Manager
- Navigate to your WhatsApp folder
- Make sure a file like this exists:
msgstore.db.crypt14 - If backup is in
com.mbwhatsapp, move it tocom.whatsapp - MBWhatsApp reads backups only from the original WhatsApp folder
Step 2: Allow Storage Permissions
MBWhatsApp needs access to storage to read backups.
Steps:
- Open Phone Settings > Apps > MBWhatsApp
- Tap Permissions
- Enable Files & Media / Storage
- Restart MBWhatsApp and try restoring again
Step 3: Use the Same Phone Number
MBWhatsApp will not restore backups if:
- You use a different phone number
- The country code is changed
✔ Always verify with the same number used when the backup was created
Step 4: Turn Off Google Drive Backup
MBWhatsApp does not support Google Drive restore.
Before installing MBWhatsApp:
- Open official WhatsApp > Settings >Chats >Backup
- Turn Google Drive backup OFF
- Create a local backup only
- Now install MBWhatsApp and restore
Step 5: Uninstall WhatsApp Properly
If official WhatsApp is still installed, restoration may fail.
Correct method:
- Backup chats in WhatsApp
- Uninstall WhatsApp
- Restart phone
- Install MBWhatsApp > Verify number > Tap Restore
Step 6: Clear Cache (Not Data)
If restore is stuck:
- Settings > Apps > MBWhatsApp > Storage > Clear Cache
- Reopen MBWhatsApp iOS and try restoring again
Do NOT clear data, as it will erase chats
Step 7: Reinstall MBWhatsApp (Last Option)
If nothing works:
- Backup chats if possible
- Uninstall MBWhatsApp
- Reboot phone
- Install the latest MBWhatsApp version
- Verify number > Tap Restore
Common Errors & Quick Fixes
| Error | Quick Fix |
|---|---|
| Backup not found | Move backup to correct folder, rename to msgstore.db.crypt14 |
| Restore stuck at 0% | Allow storage permission, clear cache, restart phone |
| Restore failed | Use the same number, turn off Google Drive backup, reinstall MBWhatsApp |
Tips to Avoid Future Issues
- Keep local backups regularly
- Backup chats weekly
- Avoid deleting the WhatsApp folder
- Update MBWhatsApp regularly
- Don’t use cleaner apps on WhatsApp folders
Final Words
MBWhatsApp backup restore issues may seem complicated, but most are due to folder placement or permissions. Place your backup correctly, allow storage access, and your chats should restore smoothly. Follow each step carefully your messages will be back in no time!
One Comment